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Surgery Center of Kalamazoo

Statements of patient
rights and responsibilities

In order to provide a better understanding of the rights and responsibilities that exist between you the patient and the Surgery Center of Kalamazoo, and to encourage a meaningful participation by you in your healthcare, we encourage you to be aware of your rights and responsibilities.

Patient Rights

1. No patient shall be denied surgical service on the basis of race, color, national origin, religion, sex, sexual preference, or handicap.

2. Every person who is or has been a patient is entitled to have information from his/her medical record explained to him/her by the appropriate person and to authorize the release of information from his/her medical record to an appropriate individual, organization or institution.

3. Every patient is entitled to privacy during the provision of treatment or care.

4. Every patient is entitled to confidentiality of all records and communications pertaining to his/her care.

5. Every patient is entitled to receive, from the appropriate person within the facility, information about his/her illness, course of treatment and prospects for recovery in terms that the patient can understand.

6. Every patient is entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal. When a refusal of treatment prevents the facility or its’ staff from providing appropriate care according to its ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice.

7. Every patient is entitled to information about the facilities’ policies and procedures for the initiation, review and resolution of patient complaints.

8. Every patient is entitled to examine and receive an explanation of his/her bill regardless of source of payment.

9. Every patient is entitled to receive information concerning his/her continuing health needs and alternatives for meeting those needs, and to be involved in his/her discharge planning.

10. Every patient is entitled to know who is responsible for and who is providing his/her direct care.

11. Every patient is entitled to information about facility policies and procedures affecting patient care and conduct.

Patient Responsibilities

1. Every patient is responsible for following facility policies and procedures affecting patient care and conduct.

2. Every patient is responsible for providing a complete and accurate medical history.

3. Every patient is responsible for providing documentation with regard to advance directives and/or healthcare surrogates. If unfamiliar with the above, please ask a Front Office Representative and they will be happy to assist you.

4. Every patient is responsible for making it known whether he/she clearly comprehends a contemplated course of action and the things he/she is expected to do.

5. Every patient is responsible for being considerate of the rights of other patients and facility personnel and property.

6. Every patient is responsible for providing the facility with accurate and timely information concerning his/her sources of payment and ability to meet financial obligations.